Hello. It’s me again.
I have to say that yesterday I was pretty pissed off. It all started when the mail came.
Back in March I changed my pharmacy of choice from Walmart to Family Pharmacy. Walmart doesn’t have a drive up window and they didn’t ship to home like they used to. During this pandemic, I would need to be able to drive up to a window to pick up my scripts or have them shipped. After I switched over, Walmart called me and said they now ship to home. “Too late,” I told the associate. “I’ve already got the transfer worked out.” Fast forward to yesterday, when I received a letter from Family Pharmacy, informing me that they were closing their doors and have sent my pharmacy records to Walgreens. First of all, I knew they were closing their doors but I didn’t know exactly when. I figured they would let their customers know ahead of time so people could transfer their prescriptions to a pharmacy to their choice. Well, I guess that was too much to ask.
“Thanks a lot, assholes. Walgreens is not convenient for me,” is what I wanted to tell them, along with, “How dare you send my information to another pharmacy without my permission?!” I was thinking this had to be a HIPAA violation, but I was informed that it is not by a friend who works in a pharmacy. Ok, well it still pisses me off that they couldn’t let their customers know so people could take care of their own business. Who knows how long it will take for Walgreens to get things worked out because as of now they have no record of my scripts. UGH.
Last night, I was having trouble with my wireless printer. It was printing, and was connected to my WiFi but it wouldn’t connect to HP’s server. It’s supposed to keep track of my ink usage and send new ink cartridges when I’m running low. I pay $3.12 a month for this service and I can print up to 50 pages a month with no extra charges. Pretty good deal! I was trying to fix it myself, which I had done before, but was having trouble. I thought tech support would be quicker. I spent 45 minutes on chat with a tech guy who talked me through everything I had already tried. Step by step. Do this, then try that…you know the routine. After that 45 minutes, my printer printed out a diagnosis, which showed that there were 2 IP addresses in conflict. Ok, now we’re getting somewhere, I thought. Nope. I thought wrong. The tech guy said, “You’ll have to contact HP at xxx-xxx-xxxx because this is beyond my scope.” Seriously? I remembered doing this before, when I first got the printer. My brother in law helped me figure it out back then because it was my first wireless printer and I didn’t know anything about it. It was just a matter of changing the configuration by switching from manual to automatic. It was right there on the printer screen! How is that beyond his scope? It wasn’t beyond my scope and I fixed it myself. UGH.
Anyway, I wasted 45 minutes with this tech guy for absolutely no reason! I should have known though, because since 1995, I’ve not had much luck with any computer or printer tech service. I can count on one hand how many times they’ve actually been able to solve my problem. Most of the time, I have fixed it myself and/or had the assistance of my brilliant brother in law. Shhhh…. Don’t tell him I said that. He’s too big for his britches already.